FAQ
Check out our Frequently Asked Questions below. If you still need help please contact us.
General
Care Instructions
All items in our shop (with the exception of Dino Nuggets) are made of 100% Cotton material. Most are able to be hand washed and laid flat to dry.
If you choose to dry your items, please know that it may distort the seams. You can use an iron on the cotton setting to remedy this.
Dino nuggets are made with premium fleece and can be washed and dried on a low heat setting.
Can I do local pickup?
Yes! If you are local to me please reach out to arrange a pickup time and I will refund shipping.
Collar Sizing
extra small: 9-12 in
small: 12-17in
medium: 13-20in
large: 17-22in
extra large: 19-30in
Please remember that you should be able to fit two fingers comfortably between the collar and neck. All sizing is approximate.
Bandana Sizing
These bandanas are made to go over the collar that your pet already wears.
extra small - 1 inch collar height
small - 1.5 inch collar height
medium - 2 inch collar height
large/extra large - 2 inch collar height
Shipping
Where do you ship to?
As of right now we are only shipping within the United States. We plan to expand that soon!
How long does shipping take?
I will have your order out the door within 1-3 business days. Shipping time and delivery depends on the carrier, however usually it's within 5-10 business days.
How do I track my order?
You will receive a tracking number once your order has shipped. You can usually find it on your shipping confirmation.
Returns
How do I return an item?
We do not take returns at this time, however you can reach out for an exchange.
Can I exchange for a different item?
Yes! I understand that sometimes sizing can be weird. Please reach out if you need a different size or the item won't work for you and we can work together to find one that will.